Refund and Cancellation Policy
This policy explains refunds for Sentinel Biz license purchases and how to cancel recurring subscriptions.
Last updated: October 17, 2026
01 14-day refund period
You may request a full refund within 14 calendar days of purchasing a paid Sentinel Biz license. This applies to monthly, annual, and lifetime purchases. Contact support within this period using the link below and include the email address used at checkout and your purchase receipt. Mandatory rights under applicable law are not affected.
02 How refunds are processed
Approved refunds are sent through Paddle to the original payment method. The time it takes for the refund to appear depends on your bank or payment provider. Please do not send full card numbers or other payment credentials when contacting support.
03 Canceling a subscription
You may cancel a monthly or annual subscription at any time from your subscription management panel. Cancellation stops future renewals; access remains available through the current paid billing period. A cancellation does not remove any refund rights available within the 14-day refund period or under applicable law.
04 Lifetime licenses
A lifetime license is a one-time purchase and does not renew.